2014 > January

Monthly Archives: January 2014

Online Retail

Brick and Mortar vs. Online Retail

December 2013 was retail’s biggest month of the year, for obvious holiday-related reasons. Brick and mortar stores saw a surge in sales compared to November, with shopper traffic increasing by 35%. However, in comparison to December 2012, sales took a serious hit, with traffic dropping nearly 18%.

Some of this decline can be blamed on the shortened holiday season and Hanukkah’s early arrival. Worth mentioning is the inclement weather and convenience that drove customers to shop online.


While online retail grows at an increasing rate every year, it still accounts for a very small percentage of all retail sales. Sales from online shopping have grown 300 percent since the beginning of 2004, yet these sales are only some 6% of all retail.


A recent Pew Research Center poll found that, although the vast majority of teens shop online, over 75% prefer to do their shopping in-store. Teen trends are seen as a sign of things to come, so what can we learn about the future of retail?


Online retail’s continued growth depends on bringing the in-store experience to the digital frontier. People continue flocking to physical stores despite the convenience of online shopping for the human interaction and personalized experience. How can one create this environment in the impersonal space of online retail?


BestMatch, the digital salesperson, provides an answer. By listening to customer input, combined with product expertise, BestMatch’s sales applications provide a personalized and interactive experience. Customers get the best of both worlds, the convenience of shopping from home, with the personal touch of shopping at a brick and mortar store.

Cyber Monday

The Biggest Cyber Monday Yet, What the Numbers Mean

It seems the turkeys may have been out to sabotage holiday shopping this year. Thanksgiving fell a full six days later than it did last year, on November 28th. This meant that the mayhem of Black Friday heralded the coming of holiday shopping just two days before December 1st. Starting nearly a week behind schedule left online retailers scrambling to play catch up and secure their quarterly goals. It looks like they actually pulled it off.


Cyber Monday, a day dedicated to online shopping started in 2005 by a group of retailers, is always the first Monday after Thanksgiving. This year, it looked like the perfect opportunity to kick off the shorter holiday shopping season on the right foot. Online retailers dedicated more time and energy this year to driving e-commerce sales, focusing more than ever on m-commerce. And their work paid off:

Total sales rose 15.7% to close at 2.29 billion total sales for the quarter. This marks a huge record for online sales, but what’s perhaps more impressive is the rising trend of m-commerce. With smartphones and tablets more popular than ever, sales on these mobile devices accounted for nearly 20% of the total sales this Cyber Monday -a figure already up an astounding 55% from last year. This is a growing trend that shows no sign of slowing. It’s clear that developing a streamlined mobile sales platform will soon be necessary for every online retailer.

The other important takeaway from this infographic is the driving role social media has continued to play in online sales. Social media alone accounted for 148 million in sales in the five days between Thanksgiving and Cyber Monday. It’s clear that social media as a tool for advertising is here to stay.

What’s the takeaway? E-commerce and m-commerce representing an ever-growing piece of the American economic landscape. Ensuring you can capture your digital marketplace will become increasingly essential as we hurtle into the future, and the Cyber Mondays to come.

Cyber Monday Sales